Cancellation & Refund Policy

The free allowance costs nothing, so there is nothing to cancel or refund. You can delete your account at any time and your data is purged within 30 days.

If an investigation fails — the engine errors, a provider is unavailable, or the run never produces a report — it does not count against your allowance and you are not billed for it. This is enforced in the software, not by request: only completed runs are counted.

If you were somehow charged for a run that produced nothing, tell us and we will refund it in full. That case has no time limit.

• Fully refundable, on request, any time before your first analysis run on the case completes. Nothing has been produced yet, so nothing has been consumed.
• Once a report has been produced, the purchase is not refundable — the analysis has been delivered, and the cost of producing it has been incurred.
• A single investigation gives 30 days of access. It does not renew and cannot lapse into a charge.

• Cancel at any time by emailing us. There is no notice period and no cancellation fee.
• Your plan stays fully active until the end of the period you have paid for. Nothing is switched off early.
• When the period ends, the account returns to the free allowance. Every case, report and upload stays exactly where it is.
• Monthly plans are billed in advance and part-months are not refunded — if you cancel on day 6 of a 30-day period, the remaining 24 days are yours to use, not to reclaim.

A yearly plan is billed as ten months, so cancelling mid-term is refunded against the months you have not yet started, at the plan’s effective monthly rate:

If you would rather keep access than take the money, say so — we will leave the plan running to the end of the term instead.

• Investigations you did not use. Allowances are capacity, not credit, and they do not carry forward or convert back to money.
• A report you disagree with. MARIA produces a ranked, evidence-cited diagnosis with its uncertainty stated — a finding you consider wrong is a judgement call about probabilistic analysis, not an undelivered service. Send it to us anyway: a report that missed something is how the scoring model gets better, and if we agree the run was defective we will refund it.
• What Meta decides. No plan promises approval or reinstatement, so an ad rejected again after a report is not grounds for a refund.
• Expert reviews once the reviewer has begun work.
• Downgrades mid-period. The current period runs at the plan you bought; the new plan starts at the next period.
• Accounts we suspend or close for breaching the Terms of Use.

If a charge looks wrong, email us before raising a dispute with your bank. We can almost always settle a billing discrepancy faster than a chargeback, and a chargeback raised against a legitimate charge may suspend the account while it is investigated. Send the transaction ID to support@oye.media and we will reply within one business day.

Oye Media
New Delhi, India
support@oye.media